Responsible Gaming

Responsible gaming at Bluff Bet is about enjoying online gambling as a form of entertainment while maintaining control over your time, your spending and your well-being. On Bluff Bet we present the responsible gaming commitments that apply when you use Bluff Bet via the official Canadian-facing site bluffbet-play.ca.

This page explains the risks associated with gambling, the tools you can use to manage your play, and how to obtain professional help if you are concerned about yourself or someone close to you. Bluff Bet is committed to supporting you with clear information, practical account controls and access to confidential assistance whenever you need it.

Nothing on this page replaces your own responsibility to comply with the laws of the province or territory in which you reside (for example, minimum legal gambling ages) or the full Terms and Conditions of bluffbet-play.ca. In the event of any inconsistency, the Terms and Conditions and applicable law prevail.

Risk Awareness

Gambling involves financial risk. It should never be viewed as a way to earn income or solve financial problems. In Canada, many people gamble without harm, but for some, gambling can become problematic and lead to serious personal, financial and social consequences.

Common signs of problematic gambling

• Increasing time and money spent: You gamble more often, for longer sessions, or with higher stakes than you originally planned.
• Chasing losses: You return to bluffbet-play.ca or other gambling sites specifically to try to win back money you have lost.
• Preoccupation with gambling: You frequently think about bets, strategies or past results when you are at work, with family or doing other activities.
• Difficulty stopping: You find it hard to stick to limits or to stop playing even when you feel tired, stressed or upset.
• Concealing gambling: You hide your gambling activity, bank statements or devices from family or friends, or feel ashamed when talking about your play.
• Borrowing or using essential funds: You borrow money, use credit cards, or gamble with funds needed for rent, bills, food or other essentials.
• Emotional impact: You experience anxiety, guilt, irritability or depression associated with gambling or gambling debts.
• Impact on responsibilities: Gambling interferes with your work, studies, family responsibilities or social life.

Self-assessment check

The following questions can help you reflect on your gambling behaviour. They are not a diagnosis, but if several statements feel true, you should consider using the tools described on this page and contacting a professional support service.

• Do you often gamble longer than you intended, even when you have set a time or money limit?
• Have you tried to cut down or stop gambling but found it difficult or impossible?
• Do you gamble when you are feeling stressed, lonely, anxious or depressed?
• Have you lied to family, friends or colleagues about how much you gamble or lose?
• Have you borrowed money, sold possessions or used credit to finance your gambling?
• Do arguments, problems at work or financial worries relate to your gambling?
• Do you feel restless or irritable when you cannot gamble?
• After losing money, do you quickly return to try to win it back?

If you answered "yes" to any of these questions, Bluff Bet strongly encourages you to pause your play, set or tighten your limits, and contact one of the support services listed below for confidential advice.

Limits & Tools

Bluff Bet provides a range of account-based tools on bluffbet-play.ca to help you manage your play. The exact menu labels may vary slightly between desktop and mobile, but the principles below apply. For regulatory purposes, these tools are provided under Bluffbet N.V.'s licence issued in Curaçao (Antillephone N.V. 8048/JAZ) and do not replace any provincial self-exclusion schemes that may apply to land-based or provincially regulated online gambling.

Deposit limits

Deposit limits help you control how much money you can transfer to your account within a chosen period. You can usually set daily, weekly and monthly limits.

1. Access your account: Log in to bluffbet-play.ca and go to My Account > Responsible Gaming or Account Limits.
2. Choose limit type: Select "Deposit Limits" and pick the period (24 hours, 7 days, 30 days).
3. Enter your maximum amount: Type the maximum amount in CAD that you are comfortable depositing for each period (for example, CAD 50 per day, CAD 150 per week, CAD 300 per month).
4. Confirm and save: Review your choices and confirm. The system will automatically prevent you from depositing more than the chosen amounts during each period.

Important: Decreasing a limit (for example, from CAD 100 to CAD 50 per day) generally takes effect immediately. Increasing or removing a limit may be subject to a cooling-off period (for example, 24 hours or longer) in line with best practices, meaning the change will not take effect until after that period has expired. This delay is designed to protect you from impulsive decisions.

Time and session limits

Time-based tools help you limit how long you stay logged in or how long you play particular products:

• Session timers: In the Responsible Gaming section of your account, you can usually set a maximum session duration (for example, 30, 60 or 120 minutes). Once the time is reached, a message will appear and you will be logged out or asked to confirm whether you wish to continue.
• Reality checks: You may activate on-screen reminders that appear at set intervals (for example, every 15 or 30 minutes) showing how long you have been playing and your net result during the session, encouraging you to take a break.

These tools are informational and preventative. If you find yourself consistently ignoring reminders, consider using stronger measures such as Time-Out or Self-Exclusion as described below.

Time-Out (short breaks)

Time-Out is intended for short, cooling-off breaks from Bluff Bet without permanently closing your account.

1. Navigate to Time-Out: Log in, go to My Account > Responsible Gaming > Time-Out (or similar).
2. Select duration: Choose a break period, typically between 24 hours and 72 hours, or another short pre-defined timeframe if available.
3. Confirm: Read the information about what will happen during your Time-Out, then confirm your choice.

During the Time-Out period you will not be able to deposit or place bets. You may be prevented from logging in entirely. A Time-Out is intended as a brief pause; if you feel you need a longer or indefinite break, please use the Self-Exclusion option instead.

Self-Exclusion

Self-Exclusion is a stronger measure designed for players who are experiencing problems controlling their gambling or who are at high risk of harm. When you self-exclude from Bluff Bet on bluffbet-play.ca, your access to the site is blocked for the selected period and cannot be removed early.

How to initiate self-exclusion

1. Log in (if possible): Access your account at bluffbet-play.ca. If you cannot log in, proceed to step 4.
2. Open Responsible Gaming: Go to My Account > Responsible Gaming > Self-Exclusion.
3. Select duration: Choose the period you wish to self-exclude for. Typical options include:
   • 6 months
   • 1 year
   • 2 years
   • 5 years
   • Lifetime (permanent)
4. Confirm your decision: Read the explanation of consequences carefully, check any required confirmation boxes, and submit your request.
5. If you cannot access your account: Email the Responsible Gaming team at [email protected] from your registered email address, stating that you wish to self-exclude, and specifying the desired duration (minimum 6 months).

Consequences of self-exclusion

• Account access: You will be prevented from logging into your Bluff Bet account for the duration of the self-exclusion. You will not be able to place bets or make deposits.
• Marketing communications: Bluff Bet will take reasonable steps to stop sending you promotional emails, SMS or notifications related to gambling during the self-exclusion period.
• Funds in your account: Real-money balances will normally remain available for withdrawal. You may need to contact support to arrange a withdrawal while self-excluded. Any unused bonuses, free bets or loyalty rewards may be removed in accordance with the Terms and Conditions.
• Irreversibility: A self-exclusion cannot be cancelled or shortened once applied. After the period expires, you may need to contact support to request that your account be re-opened. Bluff Bet may choose, at its discretion, to keep your account closed if it believes this is in your best interests.
• Scope: Self-exclusion on bluffbet-play.ca applies only to your Bluff Bet account under that brand and domain. It does not automatically exclude you from other online gambling operators, land-based casinos or provincially regulated gambling platforms in Canada.

If you are concerned that you might open new accounts elsewhere, please refer to the "Support Resources" section for information about national and provincial self-exclusion schemes, as well as blocking software that can restrict access to gambling websites generally.

Support Resources

If you feel that gambling is having a negative impact on your life, Bluff Bet urges you to seek help as early as possible. Support services operate independently from Bluff Bet and many are available at no cost. Contacting them does not affect your legal rights with respect to bluffbet-play.ca or your account under the Curaçao licence; however, it may provide you with essential guidance, counselling and crisis support.

Local support in Canada

In Canada, gambling support services are usually organized at the provincial or territorial level. The following examples are widely recognized and provide free, confidential support:

• ConnexOntario (Ontario residents)
  Phone: 1-866-531-2600 (24/7)
  Website: www.connexontario.ca
  Languages: English (other languages available via interpreter services).
  Note: If you are physically in Ontario, you should use provincially regulated gambling services and supports.
• BC Gambling Support Line (British Columbia)
  Phone: 1-888-795-6111 (24/7)
  Website: www.bcresponsiblegambling.ca
  Languages: English; interpretation available.
• Alberta Health Services Addiction Helpline (Alberta)
  Phone: 1-866-332-2322 (24/7)
  Website: www.albertahealthservices.ca
  Languages: English; interpreter supports available.
• Quebec Gambling Help Line (Québec)
  Phone: 1-800-461-0140 (24/7)
  Website: provincial resources
  Languages: French and English.

Other provinces and territories maintain their own problem gambling helplines. You can obtain up-to-date contact details by searching "problem gambling helpline" along with the name of your province or territory, or by contacting a local public health authority. All such services are confidential and independent from Bluff Bet.

International support organizations

The following organizations can provide additional online support, including to players located in Canada. Bluff Bet is not affiliated with these organizations but recognizes their expertise.

Self-exclusion schemes by country and province

In addition to Bluff Bet's internal self-exclusion, some jurisdictions offer centralized schemes that block participation in multiple licensed operators:

• Canada (provincial schemes): Many provinces (for example, Ontario, British Columbia, Québec) operate self-exclusion regimes covering land-based casinos and provincially run online gambling sites. These schemes generally do not extend to offshore sites such as bluffbet-play.ca, but they can significantly reduce exposure to locally regulated gambling.
• United Kingdom - GamStop: Residents of Great Britain can register with GamStop, a free self-exclusion scheme that covers most UK-licensed online gambling operators.
• Spain - RGIAJ: The Registro General de Interdicciones de Acceso al Juego (RGIAJ) allows individuals to exclude themselves from Spanish-licensed gambling operators.
• Other jurisdictions: Several European and international regulators operate similar registers. If you reside outside Canada, please consult the gambling regulator in your country of residence.

These schemes are administered by public authorities or industry bodies and operate independently of Bluff Bet. Rules, durations and effects vary, so please review the relevant official information before registering.

Blocking apps and website filters

Software tools can help you reduce access to online gambling content on one or more devices. Examples include:

• Gamban: Subscription-based blocking software that restricts access to a wide range of gambling websites and apps. See www.gamban.com.
• BetBlocker: Free blocking tool that can be installed on multiple devices to restrict access to gambling content. See www.betblocker.org.
• Device and router filters: Many operating systems, browsers and home routers offer parental control or content filtering functions that can be configured to block gambling sites.

These tools are provided by third parties and are not controlled by Bluff Bet or Bluff Bet. While they can be highly effective, no tool is foolproof; they should be combined with personal limits, self-exclusion and professional support where needed.

Family and friends support resources

Problem gambling affects not only the player but also relatives and close friends. The following services and groups provide support to affected others:

• Gam-Anon: Support fellowship for family members and friends of people with gambling problems. Website: www.gam-anon.org.
• Gambling Therapy - Family & Friends: Online groups and forums for those close to someone with a gambling problem. See www.gamblingtherapy.org.

All reputable services respect confidentiality and, where appropriate, anonymity. You are encouraged to seek professional advice early, even if you are unsure whether the situation qualifies as "addiction."

Help for Family

If someone close to you is experiencing problems with gambling, you may feel worried, angry, guilty or unsure what to do. It is important to remember that you are not responsible for another adult's behaviour, but you can encourage and support them to seek help while also protecting your own well-being.

Talking to a person who may have a gambling problem

• Choose the right moment: Speak when both of you are calm and not in the middle of a crisis. Avoid starting the conversation immediately after a gambling loss or argument.
• Use non-judgmental language: Focus on how their behaviour affects you and the family ("I feel worried when...") rather than on blame or accusations ("You always...").
• Be specific: Mention concrete examples, such as unpaid bills, secrecy about finances or changes in mood, rather than general criticisms.
• Listen actively: Allow them to speak about their feelings without interrupting. Acknowledge that asking for help can be difficult.
• Avoid enabling: Try not to cover up debts, lie to others or repeatedly bail them out financially, as this can unintentionally allow gambling to continue.

Encouraging support and treatment

• Offer to help them contact a helpline or book an appointment with a counsellor specializing in gambling problems.
• Suggest using the self-exclusion and account limit tools on bluffbet-play.ca and, where applicable, provincial self-exclusion schemes or blocking software.
• Propose attending a support group together, such as Gam-Anon or a local family support meeting.
• If they are unwilling to seek help, consider obtaining support for yourself through family-focused services or online forums, where you can share experiences with others in similar situations.

Next steps for family members

• Contact a helpline: Use a provincial problem gambling helpline (see "Local support in Canada") and explain that you are a family member or friend seeking advice.
• Consult a mental health professional: A licensed psychologist, psychotherapist or counsellor in your province can help you manage stress and develop practical strategies for setting boundaries.
• Seek legal or financial advice if needed: If gambling has led to significant debts, shared liabilities or legal issues, obtain independent professional advice. Bluff Bet cannot provide legal or financial counselling.

Bluff Bet and Bluff Bet cannot intervene directly in personal or family matters, but we strongly recommend that affected relatives prioritize their own safety and seek professional support.

Operator's Commitment

Bluffbet N.V., operating Bluff Bet under a Curaçao licence (Antillephone N.V. 8048/JAZ), recognizes its responsibility to reduce the risk of gambling-related harm for players using bluffbet-play.ca from Canada (excluding Ontario, where access may not be authorized). Within this framework, Bluff Bet implements internal controls and monitoring procedures designed to identify and address potentially risky behaviour.

Internal risk checks and monitoring

Bluff Bet may use automated systems, supported by human review, to monitor patterns such as:

• Unusually frequent deposits or rapidly increasing deposit amounts.
• Extended playing sessions without breaks, especially at higher stakes.
• Patterns that suggest chasing losses or attempting to recover large losses quickly.
• Multiple payment methods or declined transactions that may indicate financial distress.

When such patterns are detected, Bluff Bet may take one or more of the following actions, in line with applicable law and internal policies:

• Display on-site messages encouraging you to review your limits or to take a break.
• Send informative emails about responsible gaming tools and support resources.
• Temporarily restrict certain features (for example, deposits or access to particular products) pending further checks.
• In serious situations, suspend or close your account and recommend that you seek professional help.

When support may contact you

Bluff Bet's Responsible Gaming or Customer Support teams may proactively contact you via your registered email address or in-account messaging if:

• Internal systems indicate a high-risk pattern of play, such as large and repeated losses within a short period.
• You request limit removals or increases shortly after setting restrictive limits.
• You mention distress, financial hardship or loss of control in your communications with support.

Any such contact is intended to provide information, suggest protective tools (limits, Time-Out, self-exclusion) and, where appropriate, encourage you to contact professional support services. Your personal data is processed in accordance with the bluffbet-play.ca Privacy Policy and applicable data protection laws. Monitoring does not guarantee that all instances of problematic play will be identified, and you remain primarily responsible for your gambling decisions.

Updates

Bluff Bet may update this Responsible Gaming page and the tools it describes to reflect changes in law, best practices, technology, or the services offered via bluffbet-play.ca. On Bluff Bet, we aim to present accurate and current information; however, the live site and its Terms and Conditions always take precedence.

• Notification methods: Changes may be communicated via:
  • Notices or banners on the bluffbet-play.ca website or within your account area;
  • Emails to your registered email address;
  • Updates to the Terms and Conditions, Privacy Policy or Responsible Gaming sections of the site.
• Your responsibility: You should review this page and the Terms and Conditions regularly. Continued use of bluffbet-play.ca after changes have been implemented may constitute acceptance of those changes, subject to applicable law.

Last updated: 2026-01-15

Contact & Feedback

If you have questions about responsible gaming, wish to activate or adjust account limits, request self-exclusion, or provide feedback on the information presented on Bluff Bet, you can contact Bluff Bet's Responsible Gaming team using the details below.

Responsible Gaming contact details

• Email (primary contact): [email protected]
  Please include your full name, registered email address, and (if known) your Bluff Bet account ID. For faster routing, include "Responsible Gaming" in the subject line.
• Telephone: A dedicated Responsible Gaming telephone line is not currently available. Real-time assistance is provided via the live chat function on bluffbet-play.ca (subject to operating hours), and by email as above.
• Alternative dispute/ADR contact (licence-related disputes only): For complaints that you believe have not been resolved by Bluff Bet and which relate to the Curaçao licence, you may contact the appointed ADR/regulatory contact: [email protected]. This is not a crisis or counselling service and should not be used for urgent responsible gambling issues.

Please do not send sensitive information (such as full payment card numbers or passwords) by email. Support may request limited documentation to verify your identity before actioning certain requests, such as self-exclusion or account restrictions initiated via email.

Responsible Gaming feedback form

You may use the following form to request support related to self-control tools, to report a concern about your gambling, or to provide feedback on Bluff Bet's Responsible Gaming measures. Submissions will be directed to the Responsible Gaming team at bluffbet-play.ca for review.

Name (required):


Email (registered on Bluff Bet, required):


Account ID (optional):


Topic (required):
-- Please select -- Setting or changing limits Time-Out or self-exclusion Concern about problem gambling Concern about a family member Feedback or suggestions

Message (required):


I confirm that I am at least 18 years old (or the higher legal gambling age in my province or territory) and I consent to Bluff Bet processing the information I provide for the purpose of handling my Responsible Gaming request, in accordance with the Privacy Policy.

Submit Responsible Gaming Request

If you are in immediate emotional distress or fear for your safety, please contact a provincial crisis line, emergency services or a problem gambling helpline listed above. Bluff Bet's support channels are not a substitute for medical or emergency assistance.